Appointment Confirmations

Why we can call

{
  "type": "CONSENT_PEC",
  "consentArtifactRequired": true,
  "consentMustCover": [
    "artificial_or_prerecorded_voice",
    "ai_generated_voice",
    "voice_calls"
  ]
}

Call open

Forced opening layer: identity, AI disclosure, and sample language spoken before free dialogue. How prompts change behavior →

{
  "identityRequired": true,
  "aiDisclosureRequired": true,
  "paidForByDisclaimer": false,
  "sampleOpen": "Hello, this is an AI assistant calling to confirm your appointment. You can confirm, reschedule, opt out, or ask for a person."
}

Agent

Allowed / blocked intents and tools (opt_out, escalate_human, end_call, …) bound the model on the line. Tools & guardrails →

{
  "intentsAllowed": [
    "confirm_appointment",
    "cancel_appointment",
    "reschedule_appointment"
  ],
  "intentsBlocked": [
    "upsell",
    "billing_collections"
  ],
  "tools": [
    "opt_out",
    "escalate_human",
    "end_call"
  ]
}

Destinations

wireless, residential_landline

Purpose: appointment_confirm

Status: enabled