Templates
These are the most common call types teams ask for first—not the only ones we support. Each is Pilot ready in product design and Template ready in config (purpose, lawful-basis tags, open, intents, tools). New orgs get them seeded into Campaigns; most start disabled until you turn them on.
Product overview · Open campaigns
outbound
People who already booked. Confirm, reschedule path, opt-out, or ask for a person. Primary design-partner queue.
appt_confirm_consented
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outbound
Consented informational / GOTV-style calls—not a politics free pass. Same gate and callbacks.
pol_gotv_wireless_consented
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inbound
Main or after-hours number: company info, hours, take a message, callback ticket. Same agent stack.
inbound_line_answering
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outbound
Day-before or morning-of remind on the same consented relationship as confirm.
appt_remind_consented
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outbound
Field and home services: arrival window updates for customers who already booked.
service_window_consented
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outbound
Memberships, classes, and events for people who signed up—short, containment-friendly.
event_class_remind_consented
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