Terms of Service

1. The Service

Outgoing Voice provides software for organizations that already run outbound calling programs: campaign configuration, pre-dial compliance gates, suppressions, escalations (callback tickets), dry-run testing, call review, and related operator documentation. Telephony and AI speech modules may be integrated as they become available; features may be preview, beta, or limited.

We may change, suspend, or discontinue features with reasonable notice when practicable. Demo data, sample calls, and product tours are for illustration only and are not live carrier traffic unless clearly labeled otherwise.

2. Accounts and organizations

• You must provide accurate registration information and keep credentials secure.
• You are responsible for activity under your accounts and for authorizing only appropriate users into your organization.
• You must promptly notify us of unauthorized access at [email protected].
• We may refuse, suspend, or reclaim accounts that violate these Terms or the law.

3. Your responsibilities (calling entity)

If you place or configure outbound calls through the Service, you are the calling entity (or act for one). You alone are responsible for:

• Lawful basis for each call (consent, exemptions, or other valid grounds), including any requirements for artificial, prerecorded, or AI voice.
• Accuracy of lists, tags, consent artifacts, and campaign settings you enter.
• Required disclosures, identity statements, “paid for by” language where applicable, and opt-out handling in the field.
• Compliance with TCPA, TSR, state telemarketing laws, campaign-finance or charity rules, privacy laws, and industry-specific rules that apply to you.
• Staffing human callbacks when the Service creates escalation tickets (MVP human path is callback, not warm transfer unless we later enable it in writing).

The Service’s pre-dial gate enforces policy you tag on campaigns; it does not certify that your consent or exemption is legally sufficient. You warrant that your use of the Service will not cause us to violate applicable law.

4. Acceptable use

You will not, and will not allow others to:

• Use the Service for unconsented wireless spam, purchased cold cell lists as a spray product, fraud, harassment, or illegal robocalling.
• Clone, deepfake, or impersonate a real person, celebrity, candidate, or private individual via voice or content; only brand / allowlisted synthetic voices are permitted.
• Misrepresent that an AI agent is a specific human, or omit required AI / identity disclosures where your program requires them.
• Attempt to bypass the compliance gate, suppressions, rate limits, or security controls.
• Probe, scan, or reverse engineer the Service except as allowed by law; interfere with other customers; or use the Service to build a competing product by scraping non-public materials.
• Upload malware, unlawful content, or content you do not have rights to process.

We may investigate and suspend use that we reasonably believe violates this section or creates risk to callees, customers, or the public.

5. AI, telephony, and third-party services

Speech-to-text, language models, text-to-speech, and telephony may be provided by us or third parties. Outputs can be inaccurate, incomplete, or inappropriate. You must supervise campaigns, review escalations, and not rely on the agent for legal, medical, or financial advice to callees beyond your approved scripts and tools.

Third-party terms and privacy policies may apply to provider services. Availability and latency of carrier and AI providers are outside our exclusive control.

6. Customer data and license

You retain ownership of data you submit (lists, scripts, consent metadata, recordings you own, etc.) (“Customer Data”). You grant us a non-exclusive license to host, process, transmit, and display Customer Data solely to provide and secure the Service, prevent abuse, and as described in the Privacy Policy.

You represent that you have all rights and notices required to process Customer Data (including callee personal data) through the Service.

7. Our intellectual property

The Service, software, branding, documentation, and product tour content are owned by Outgoing Voice or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or pilot, subject to these Terms. No rights are granted except as expressly stated.

8. Fees, pilots, and beta

Paid plans, usage-based telephony or AI costs, and pilot terms may be set out in an order form, pricing page, or written agreement. Unless otherwise agreed, pilots may be limited in time, volume, or features and may be revoked. Beta or preview features are provided “as is” and may change or end without liability.

You are responsible for taxes and for carrier or provider pass-through charges where applicable.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that the compliance gate will detect every unlawful or unwanted call. We do not warrant legal compliance of your outbound programs.

10. Limitation of liability

To the maximum extent permitted by law, Outgoing Voice and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to the Service or these Terms, even if advised of the possibility. Our aggregate liability for all claims in any twelve-month period will not exceed the greater of (a) amounts you paid us for the Service in that period or (b) one hundred U.S. dollars (USD $100) if you are on a free pilot or unpaid access.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

11. Indemnification

You will defend, indemnify, and hold harmless Outgoing Voice and its personnel from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Data or calling programs; (b) your breach of these Terms or law; (c) alleged TCPA, telemarketing, privacy, or consumer claims related to calls you initiate or configure; or (d) disputes between you and callees or your end clients (e.g. BPO relationships).

12. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach, legal risk, non-payment, or prolonged inactivity. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive.

13. Governing law

These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules, unless a written order form specifies otherwise. Courts in Delaware (or another venue we both agree in writing) shall have exclusive jurisdiction, except that we may seek injunctive relief in any jurisdiction.

If you need a different governing law for enterprise procurement, contact us before signing a paid order.

14. General

• Entire agreement. These Terms plus any order form and the Privacy Policy are the entire agreement for the Service and supersede conflicting prior terms for the same subject, unless a signed enterprise agreement states otherwise.
• Changes. We may update these Terms by posting a new version with a revised “Last updated” date. Continued use after the effective date constitutes acceptance, except where law requires additional notice or consent.
• Severability. If a provision is unenforceable, the remainder stays in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction.

15. Contact

Questions about these Terms: [email protected]

Related: Privacy Policy · Compliance